StreetMall Commerce is committed to providing the best shopping experience. If you are not satisfied with your purchase, our Refund and Return Policy ensures a hassle-free process.
1. Eligibility for Returns and Refunds
You may request a return or refund under the following conditions:
- The item is defective, damaged, or incorrect.
- The item is unused, in its original packaging, and with all tags attached.
- The request is made within 2-3 days from the delivery date.
- Digital products, subscriptions, and perishable items are not eligible for return or refund unless stated otherwise.
2. How to Request a Return or Refund
To initiate a return or refund:
- Contact Us: Submit a request via our app or email us at support@streetmallcommerce.shop with your order details and reason for return.
- Approval & Instructions: If eligible, we will provide instructions on how to return the item.
- Return Shipping: Customers may be responsible for return shipping costs unless the return is due to an error on our part.
- Inspection & Processing: Once we receive the item, we will inspect it and process the refund within 2-7 business days.
3. Refund Methods
Refunds will be issued to the original payment method used for the purchase. Processing times may vary based on the payment provider.
4. Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Digital products and subscriptions.
- Gift cards and promotional items.
- Items which have no return or money back guarantee enabled.
- Products damaged due to misuse or negligence.
5. Cancellations
Orders can only be canceled before they are shipped. Once shipped, the return policy applies. Cancellation refunds follow the same refund processing timeline.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment provider.
- Contact your bank, as processing times may vary.
- If the issue persists, contact us at support@streetmallcommerce.shop
7. Changes to This Policy
We may update this Refund and Return Policy periodically. Any changes will be posted with the updated date.
8. Contact Us
For any questions or assistance, reach out to: